Automotive Service Writer
Company: Serpentini Automotive Group
Location: North Olmsted
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Company: Serpentini CDJR, a
prominent family-owned and operated dealership, is seeking a
dedicated Service Writer to join our team in North Olmsted, Ohio.
With a commitment to excellence and customer satisfaction, we pride
ourselves on delivering top-tier automotive services. Position: We
are hiring a proactive and experienced Service Writer to ensure
smooth operations and exceptional customer service experiences in
our service department. Responsibilities: Greet customers warmly,
assess their automotive service needs, and document accurately.
Clearly explain repair diagnoses and recommend services based on
manufacturer guidelines. Provide detailed estimates of costs and
timelines for repairs, adhering to Serpentini's pricing and process
standards. Schedule service appointments efficiently and coordinate
service bay assignments. Maintain continuous communication with
technicians and customers throughout the service process. Address
customer inquiries and concerns promptly and professionally to
ensure satisfaction. Ensure meticulous documentation of service
orders and invoices, following all store processes. Expectations:
Minimum of 2 years' experience as an automotive service writer.
Proficient in automotive service procedures, manufacturer KPI
scoring requirements, and terminology. Ability to exceed monthly
goals set by management and contribute to the team's success.
Strong interpersonal and communication skills to build lasting
customer relationships. Detail-oriented with exceptional
organizational skills in a fast-paced environment. Commitment to
following all store processes and exceeding manufacturer KPI
scoring requirements. Benefits: Competitive compensation based on
experience. Comprehensive health insurance benefits. Paid vacation,
holidays, and personal time off. Opportunities for career growth
and development in a supportive, family-oriented environment. How
to Apply: Apply on this AD or in person at the store. We look
forward to reviewing your application and potentially welcoming you
to our team at Performance Nissan. About Us: Serpentini has been a
trusted name in the Ohio automotive community for many years. We
are committed to delivering superior service and fostering
long-term customer relationships. Join us and be part of a team
that values integrity, professionalism, and exceeding customer
expectations. We are an EOE and DFW.
Keywords: Serpentini Automotive Group, Redford , Automotive Service Writer, Customer Service & Call Center , North Olmsted, Michigan
