Operations Supervisor- Dispatcher - Transportation (Supply Chain/Logistics)- 3rd Shift
Company: Penske Logistics
Location: Auburn Hills
Posted on: May 27, 2023
Operations Supervisor- Dispatcher - Transportation (Supply
Chain/Logistics)- 3rd Shift(Job Number: 2306403)
Are you an energetic and team-oriented leader focused on commitment
to customers, dedication to excellence and innovation?
Do you have a proven ability to supervise processes as well as
activities and tasks?
Do have a demonstrated ability and desire to succeed, grow, learn,
and apply new skills?
Do you have a proven record to motivate, engage, coach, and
communicate with team members?
Do you have a demonstrated ability to drive process improvement and
Penske Logistics is seeking a proven leader with relevant
experience and skills to join our team of transportation and
logistics professionals. We are seeking a candidate to supervise
drivers at one of our locations.
The Operations Supervisor provides direction at a single location,
leading staff to ensure customer requirements are achieved while
meeting our Penske goals and objectives.
In this role, Operations Supervisors will be bonus eligible based
on their performance and location performance. Operations
Supervisor could earn up to 12% of their base for Max
Provide operational leadership to individual contributors and
hourly workforce to ensure the execution of daily tasks and
activities including driver deliveries, loading/unloading of
trailers, and customer service operations in a manner consistent
with company services and cost objectives. Supervises most
processes directly including workforce and equipment scheduling.
Responsible for making corrective action and disciplinary decisions
up to written warning level. Involved in the hiring process and
customer meetings as necessary.
- Establish and sustain that all supervisors and associates are
trained and competent and understand how their work relates to the
customers' business objectives
- Establish and sustain that performance standards are
communicated that are specific and measurable
- Interview hourly associates and provide recommendations for
- Monitor attendance, productivity, and other performance
standards and provide coaching and counseling to
- Motivate and engage associates by focusing on team
accomplishments and recognition
- Supervise logistics operations including customer service,
freight loading and unloading, dispatch and proper documentation
and procedure control
- Conduct team meetings
- Evaluate and recommend changes in preferred work methods to
increase productivity of dispatch operations. Assist in new
- Provide relief coverage for operational duties when associates
utilize time-off or are absent from the shift
- Have a thorough working knowledge of the site's operating
systems in order to ensure operational compliance and correct
- Complete all necessary records and reports in a timely and
- Ensure compliance with financial policies & procedures such as
tracking MPG, returns, damages, etc.
- Understand the relationship between decision-making and
- Closely manage associates' working hours and activities to
minimize overtime and to meet or exceed productivity targets
- Ensure day-to-day management and associate activities are
aligned with the location safety strategy
- Provide associates with communication, training, feedback, and
direction to ensure safe performance
- Ensure compliance with all applicable regulatory agencies and
company policies and procedures
- Conduct safety observations
Growth / Customer Experience
- Understand the location-specific customer goals & objectives
and work to meet and exceed these expectations daily
- Ensure the customer knows that we are committed to helping them
meet their objectives
- Determine areas that could benefit from Continuous Improvement
- Properly plan work assignments to ensure effective use of fleet
- Work with hourly associates to ensure they understand safe and
efficient operation of equipment
- Work with vendors to ensure equipment is maintained
- Work with Penske Truck Leasing to ensure schedule of
preventative maintenance is complete
- Other projects and tasks as assigned by supervisor
- 2 - 4 years related functional experience
- High School Diploma or equivalent required
- Bachelor s Degree preferred
- Must have ability to connect and build rapport and
relationships with associates and external customers at all
- Must have ability to work efficiently with time management and
- Strong written/oral communication skills and the ability to
actively listen are required
- Ability to manage through a problem and think and make
- Ability to drive process improvement and lead change
- Advanced computer skills including Microsoft Word, Excel,
Outlook and PowerPoint required
- Must demonstrate ownership & responsibility to run the
operation with a sense of urgency
- DOT and dispatching experience preferred for dedicated contract
- Regular, predictable, full attendance is an essential function
of the job
- Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening
- The physical and mental demands described here are
representative of those that must be met by an associate to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally
and/or in written form; remember and analyze certain information;
and remember and understand certain instructions or
- While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently
required to use hands to touch, handle, and feel, and to reach with
hands and arms. The associate must be able to occasionally lift
and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and
the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics is a wholly owned subsidiary of Penske Truck
Leasing. With operations in North America, South America, Europe
and Asia, Penske Logistics provides supply chain management and
logistics services to leading companies around the world. Penske
Logistics delivers value through its design, planning and execution
in transportation, warehousing and freight management. Visit
www.PenskeLogistics.com to learn more.
Keywords: Penske Logistics, Redford , Operations Supervisor- Dispatcher - Transportation (Supply Chain/Logistics)- 3rd Shift, Hospitality & Tourism , Auburn Hills, Michigan
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