Operations Managemer
Company: Crash Champions
Location: Clawson
Posted on: May 6, 2024
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Job Description:
Champions Do More At Crash Champions, We Believe the Difference
is Trust. Crash Champions is the one of the fastest growing and
most exciting brands in the collision repair industry. The company
is the largest founder-led multi-shop operator (MSO) of
high-quality collision repair service in the U.S., serving
customers and business partners at more than 600 state-of-the-art
repair centers in 36 states across the U.S. Crash Champions was
founded in 1999 as a single Chicago repair center by industry
veteran and 2022 MSO Executive of the Year, Matt Ebert. For more
information, and to locate a local repair center, visit
Responsibilities Meet or exceed location revenue goals and other
KPIs: Manage the front and back of shop from vehicle intake through
delivery to ensure a high level of shop throughput, production
quality and efficiency, such that the location meets or surpasses
KPIs Labor assignment and production management: Responsible for
assigning repair jobs to Body Technicians and prioritizing vehicles
for teardown or paint Teammate support: Support teammates during
peak times by receiving customers, checking-in vehicles and writing
estimates as needed Monitor and attain production goals and
standards: Ensure all repairs are in line with Service King and
I-Car quality standards, all repairs are billed accurately and
correctly, and back of shop PPE protocol is upheld for teammate
safety Complete shop payroll and staffing in a timely manner:
Ensure production staff adheres to punch-in/out guidelines and
flag-hour procedures for weekly payroll processing and manage staff
PTO, vacation, or leave Manage daily production flow: Communicate
with team (Body Technicians, Repair Planners, Shop Assistants) to
ensure production is moving as needed to meet delivery requirements
Write DRP complaint estimates (as needed): Write complete estimates
after full disassembly and damage discovery, update CE's estimates
as needed, and lock final estimates Team acquisition, coaching and
development: Responsible for understanding all teammate position
requirements, interviewing, and hiring the best candidates for
roles based on skills and experience, and providing individual
teammate performance coaching, feedback, and support for
growth/progression opportunities Qualifications Knowledge of
Collision Industry including high-level knowledge of insurance
procedures and requirements for a variety of carriers Aptitude in
decision-making and problem solving Ability to lead and work
collaboratively with others to meet shared objectives Demonstrated
ability to meet deadlines and achieve successful results Proficient
knowledge and use of estimating software, CCC ONE Total Repair
Software Proficient with Computers and other technology Valid
driver's license required Benefits Competitive pay Weekly Paychecks
401K with company match Medical/Vision/Dental Insurance Additional
elective benefits Submit a Referral Location US-MI-Ferndale ID
Category Operations Management Position Type Regular Full-Time
Prioritization Tier 1 - Priority Remote No
Keywords: Crash Champions, Redford , Operations Managemer, Other , Clawson, Michigan
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